Morocco Hot Air Balloon Rides
At Morocco Hot Air Balloon Rides, we are committed to protecting your privacy and ensuring the security of your personal information. We operate premium hot air balloon experiences in Marrakech, Morocco, and process payments securely in USD through trusted international payment providers.
This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or book a hot air balloon flight in Marrakech.
By using our services, you agree to the terms outlined below.
1. Information We Collect
We collect the information necessary to provide a safe and seamless booking experience.
Personal Information
- Full name
- Email address
- Phone number
- Billing address
- Hotel or riad pickup location in Marrakech
- Date of birth (if required for safety purposes)
Booking Information
- Flight date and preferred schedule
- Number of passengers (adults / children)
- Special requests or accommodations
Payment Information
All payments are securely processed via Stripe.
We do not store full credit card numbers on our servers. Payment data is encrypted and handled according to international PCI-DSS security standards.
2. How We Use Your Information
Your information is used to:
- Confirm and manage your hot air balloon booking
- Coordinate hotel pickup and desert transportation
- Send flight confirmations and weather updates
- Ensure passenger safety
- Provide customer support
- Comply with legal and accounting obligations
We do not sell your personal data.
3. Sharing of Information
We only share your data when necessary:
- With operational staff and licensed pilots in Morocco
- With transportation partners for pickup services
- With Stripe for secure payment processing
- When required by law
All partners are required to maintain data confidentiality.
4. Data Security
We implement appropriate security measures including:
- SSL encryption
- Secure hosting
- Restricted internal access
- Secure payment gateway integration
While we follow industry standards, no online transmission is 100% secure.
5. Cookies
Our website may use cookies to:
- Improve booking functionality
- Remember preferences
- Analyze traffic patterns
You may disable cookies in your browser settings.
6. International Data Processing
As an international tourism business operating in Morocco, your data may be processed for operational and administrative purposes in different jurisdictions. We ensure reasonable safeguards are in place.
7. Your Rights
You may request:
- Access to your personal data
- Correction of inaccurate information
- Deletion of your data (subject to legal obligations)
- Unsubscribe from marketing communications
Contact: support@moroccohotairballoonrides.com
8. Data Retention
Booking records may be retained for up to 12 months for customer service and operational purposes.
Payment records are retained only as required for accounting compliance.
9. Changes to This Policy
We may update this Privacy Policy at any time. Updates will be posted on this page.
10. Contact Us
Morocco Hot Air Balloon Rides
Operating in Marrakech, Morocco
Email: support@moroccohotairballoonrides.com
Phone: +212 611 983 567
Website: https://moroccohotairballoonrides.com