GOOD TO KNOW
Asked before most flights.
Pickup, clothing, children, weather, breakfast: the same handful of questions come up on more than one flight. Every answer below is the one the team wrote on the flight pages themselves. The wording for the flight you are booking still has the last word.
11 QUESTIONS ASKED ON MORE THAN ONE FLIGHT · FROM 10 FLIGHTS
Pickup and meeting
Where do we meet? OPEN
You are collected very early from your hotel or riad in Marrakech for the transfer to the balloon launch site, usually around 5:30 to 6am depending on the season.
Share your accommodation details when you enquire so the pickup schedule can be confirmed.
ASKED ON 9 FLIGHTS · WORDING FROM Agafay night + dawn flight
Is transport included throughout the day? OPEN
Yes, private transport is included between your hotel, the balloon launch site and the quad biking and camel ride locations, with drop-off back at your accommodation at the end of the day.
You do not need to arrange any additional transport for this itinerary.
ASKED ON 4 FLIGHTS · WORDING FROM Balloon, quad + camel
How long it takes
How long does the full day take? OPEN
The combined balloon flight and city and souks tour runs for approximately 10 hours door to door, from the early morning pickup through to the end of the guided city tour.
Exact timings can vary slightly depending on the season and how the medina portion is paced.
ASKED ON 3 FLIGHTS · WORDING FROM Balloon + souks, full day
How long does the experience take? OPEN
The full morning runs for approximately 5 hours door to door, covering transfers, around an hour in the air, and breakfast after landing.
Exact timings depend on sunrise and can shift slightly by season, as the launch site sits 20 to 30 minutes outside Marrakech.
ASKED ON 2 FLIGHTS · WORDING FROM Exclusive VIP flight
What is included
What meals are included? OPEN
A champagne toast and breakfast follow the balloon landing, then lunch is included during the Atlas Mountains portion of the day.
Additional snacks or drinks beyond those meals are not included, so you may want a little extra for this long 11-hour outing.
ASKED ON 6 FLIGHTS · WORDING FROM Balloon + Atlas day trip
What is the desert camp like? OPEN
Accommodation is in a Berber-style tented camp within the Agafay Desert, offering a comfortable but simple base for the night with dinner and breakfast included.
It is designed to give a genuine desert experience while keeping logistics straightforward.
ASKED ON 2 FLIGHTS · WORDING FROM Agafay night + dawn flight
Who it suits
Is this suitable for children? OPEN
Families are welcome, though the pre-dawn pickup and around an hour standing in the balloon basket should be considered for very young children.
The city portion is a shorter walk through busy medina streets, so share ages when you enquire and the team can advise on suitability.
ASKED ON 6 FLIGHTS · WORDING FROM Balloon + souks, half day
Do I need previous ballooning experience? OPEN
No, the flight is led by certified pilots and crew who provide a full safety briefing before takeoff, so first-timers are well looked after.
Balloon flights are weather dependent, so timings can shift slightly if conditions require it.
ASKED ON 5 FLIGHTS · WORDING FROM Exclusive VIP flight
What to wear
What should I wear? OPEN
Warm layers are useful for the pre-dawn balloon pickup, with lighter, comfortable clothing for the rest of the day in the mountains.
Sturdy footwear is recommended for the village and viewpoint stops, which involve light walking on uneven ground.
ASKED ON 8 FLIGHTS · WORDING FROM Balloon + Atlas day trip
Weather and changes
What happens if the balloon flight is cancelled for weather? OPEN
Hot air ballooning depends on suitable wind and visibility, so flights may be rescheduled or adjusted if conditions are unsafe.
The team will be in touch as early as possible on the morning of the flight if this applies, and the mountain portion can often still proceed as planned.
ASKED ON 6 FLIGHTS · WORDING FROM Balloon + Atlas day trip
What happens if the flight is cancelled for weather? OPEN
Hot air ballooning depends on suitable wind and visibility, so flights may be rescheduled if conditions are unsafe.
The team will be in touch as early as possible on the morning of the flight if this applies.
ASKED ON 2 FLIGHTS · WORDING FROM Exclusive VIP flight
CANCELLATION
If your plans change
Cancellation terms are set per flight in the booking system, and shown again at checkout before you pay. Which flight carries which rules is set out in full on our booking terms page.
- Full refund if cancelled more than 72 hours before departure.
- 50% refund between 48 and 72 hours before departure.
- No refund within 48 hours of departure or for no-shows.
- Hot air balloon and some third-party services may be non-refundable once confirmed.
- Hot air balloon experiences are non-refundable once confirmed.
- Flights are weather dependent. If conditions are unsafe, the team may reschedule or offer an alternative arrangement.
Applies to The hot air balloon ride .
- Full refund if cancelled more than 48 hours before departure.
- 50% refund between 24 and 48 hours before departure.
- No refund within 24 hours of departure or for no-shows
Applies to Agafay night + dawn flight .
- A full refund will be issued if weather conditions prevent the flight.
- A full refund will be issued if canceled more than 48 hours before departure.
- A 50% refund will be issued if canceled between 24 and 48 hours before departure.
- No refunds will be issued if canceled less than 24 hours before departure or in case of no-show.
- Hot air balloon flights and certain third-party services may not be refundable after booking confirmation.
Applies to Balloon, quad + camel .
- Full refund if cancelled more than 24 hours before departure.
- 50% refund between 24 and 48 hours before departure.
- No refund within 48 hours of departure or for no-shows.
- Hot air balloon and some third-party services may be non-refundable once confirmed.
Applies to Balloon + souks, full day .
A SPECIFIC FLIGHT
Questions that only apply to one flight stay on that page.
Agadir, the Atlas day, the Agafay night and the Casablanca tour each have their own details. Open the flight you are considering.
STILL NOT SURE?
Ask before you pay.
Send your dates and the name of your riad or hotel on WhatsApp. The same office answers the messages and runs the flights.